1. Introduction
Welcome to Rihana Natural Beauty Parlour ("Salon", "we", "our", "us").
These Terms and Conditions govern your use of our website, online booking system, beauty services, beauty training programs, memberships, gift vouchers, and any products or services offered by us.
By accessing our website, booking an appointment, purchasing a service or product, enrolling in a training program, or using any of our services, you agree to be bound by these Terms and Conditions.
2. Business Information
Business Name
Rihana Natural Beauty Parlour
Registered Office
180, Veda House, Rajiv Nagar, Sathguru Enclave, Gali No. 3, Gurugram, Haryana – 122001, India.
3. Eligibility
You must be at least 18 years old to independently book services.
Customers below 18 years of age may receive services only with the consent or supervision of a parent or legal guardian where applicable.
4. Services Offered
We may provide, but are not limited to:
Hair Cutting & Styling
Hair Coloring
Hair Spa
Hair Treatments
Hair Smoothening & Straightening
Keratin Treatments
Facials
Hydra Facial
Korean Facial
Clean-up
D-Tan Treatments
Skin Treatments
Waxing
Brazilian Wax
Threading
Bleach
Manicure
Pedicure
Nail Extensions
Nail Art
Bridal Makeup
Party Makeup
Engagement Makeup
Saree Draping
Mehendi
Beauty Consultation
Beauty Training Courses
Beauty Products
Packages & Memberships
Availability of services may change without notice.
5. Appointments
Customers are responsible for providing accurate booking information.
Appointments are confirmed only after successful booking confirmation.
We reserve the right to:
Reschedule appointments
Decline appointments
Cancel appointments
Allocate another beautician where necessary
6. Arrival Policy
Customers are requested to arrive at least 10–15 minutes before their appointment.
Late arrivals may result in:
Reduced treatment time
Rescheduling
Cancellation if sufficient time is unavailable
The full service charge may still apply.
7. Cancellation & Rescheduling
Customers should cancel or reschedule appointments as early as possible.
Repeated no-shows or late cancellations may result in:
Advance payment requirements
Booking restrictions
Temporary suspension of online booking privileges
If advance payment has been made, refunds or credits will be handled according to the applicable cancellation policy.
8. Pricing
All prices are displayed in Indian Rupees (INR).
Prices may change without prior notice.
The applicable price will be the one displayed or communicated at the time of booking or purchase.
Taxes, if applicable, will be charged in accordance with Indian law.
9. Payments
We may accept:
Cash
UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Other approved payment methods
Payments are processed through secure third-party payment providers.
We do not store card numbers, CVV, or banking credentials.
10. Refund Policy
Beauty services are generally non-refundable once rendered.
Refunds may be considered only in exceptional circumstances, including:
Duplicate payment
Payment processing errors
Service unavailable due to our inability to provide it
Approved refunds will be processed using the original payment method wherever possible.
11. Packages & Memberships
Packages, memberships, promotional offers, and prepaid services:
May have validity periods.
May be non-transferable unless expressly permitted.
May not be redeemable for cash.
May not be combined with other offers unless specified.
Unused benefits after expiry may lapse unless otherwise stated.
12. Gift Vouchers
Gift vouchers:
Must be used before expiry.
Cannot normally be redeemed for cash.
Cannot be replaced if lost unless required by law.
May be subject to additional promotional conditions.
13. Health Declaration
Customers must disclose any relevant information before treatment, including:
Allergies
Skin conditions
Pregnancy
Recent surgeries
Medical conditions
Current medications
Cosmetic procedures
Previous allergic reactions
Failure to provide accurate information may affect treatment suitability and outcomes.
We reserve the right to refuse or modify a service if it may not be safe.
14. Patch Test Requirement
Certain services, including hair coloring, chemical treatments, lash products, or skin treatments, may require a patch test.
If a customer declines a recommended patch test, the service may be refused or performed only after obtaining appropriate acknowledgment of the associated risks, where permitted by law.
15. Results Disclaimer
Beauty treatments vary from person to person.
Results depend on factors including:
Skin condition
Hair condition
Lifestyle
Medical history
Home care
Individual response
We do not guarantee identical or specific cosmetic outcomes.
16. Customer Responsibilities
Customers agree to:
Provide accurate information.
Follow after-care instructions.
Maintain respectful behaviour.
Treat staff respectfully.
Avoid abusive, threatening, discriminatory, or inappropriate conduct.
Pay applicable charges.
We reserve the right to refuse service to anyone engaging in unsafe or inappropriate behaviour.
17. Training Courses
Students enrolling in beauty training agree to:
Attend classes regularly.
Follow institute rules.
Respect trainers and other students.
Complete practical work honestly.
Avoid copying course materials without permission.
Certificates may be issued subject to successful completion of course requirements.
18. Intellectual Property
All website content, including:
Logos
Photographs
Videos
Designs
Course materials
Graphics
Text
Branding
is the property of Rihana Natural Beauty Parlour or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or commercially used without prior written permission.
19. Customer Photos
With your consent, we may use photographs or videos of completed services for:
Portfolio
Website
Social media
Advertising
Testimonials
You may withdraw consent for future promotional use by contacting us.
20. Website Usage
Users agree not to:
Attempt unauthorized access.
Upload malicious software.
Interfere with website operations.
Use automated tools to scrape or copy content without authorization.
Misrepresent their identity.
Violate applicable laws.
21. Third-Party Services
Our website may include links to or integrations with third-party services such as:
Payment gateways
Google Maps
WhatsApp
Instagram
Facebook
Analytics providers
We are not responsible for the content, availability, or policies of third-party services.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Rihana Natural Beauty Parlour shall not be liable for:
Allergic reactions where relevant information was not disclosed.
Delays caused by circumstances beyond our reasonable control.
Indirect or consequential losses.
Temporary website downtime.
Actions of third-party service providers.
Customer dissatisfaction arising from subjective preferences where services were provided with reasonable care and skill.
Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.
23. Force Majeure
We shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including:
Natural disasters
Floods
Fire
Pandemic
Government restrictions
Internet failures
Power outages
Civil disturbances
Labour disputes
24. Privacy
Your use of our services is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
25. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
26. Jurisdiction
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India.
27. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
The updated version will become effective upon publication on our website unless otherwise stated.
Continued use of our website or services constitutes acceptance of the revised Terms.
28. Contact Us
For questions regarding these Terms and Conditions, please contact:
Rihana Natural Beauty Parlour
180, Veda House
Rajiv Nagar, Sathguru Enclave
Gali No. 3
Gurugram, Haryana – 122001
India
29. Acceptance
By accessing our website, booking appointments, purchasing products or services, enrolling in training programs, or otherwise using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.