1. Introduction
This Refund & Cancellation Policy explains the terms under which cancellations, returns, exchanges, and refunds are processed by Rihana Natural Beauty Parlour ("we", "our", "us").
This Policy applies to beauty services, training programs, memberships, gift vouchers, and physical products purchased through our website or directly from us.
This Policy should be read together with our Terms & Conditions and Shipping & Delivery Policy.
2. Product and Service Specific Policies
Certain products, services, packages, memberships, training programs, or promotional offers may have their own cancellation, refund, exchange, or return conditions displayed on the respective product or service page.
Where such specific conditions are provided, those conditions shall prevail over this general Refund & Cancellation Policy.
Customers are encouraged to carefully review the cancellation and refund information before placing an order or booking a service.
3. Cancellation Before Processing
Orders or appointments may be cancelled only within the cancellation period, if any, specified on the respective product or service page.
If no cancellation period is specified, customers must contact us as soon as possible to request cancellation.
Cancellation requests submitted after the applicable cancellation period are not guaranteed and will be reviewed on a case-by-case basis.
4. Cancellation After the Allowed Period
If the permitted cancellation period has expired, customers may still contact us to request cancellation.
Whether such a request can be accepted will depend on factors including, but not limited to:
Order processing status
Shipment status
Product type
Nature of the service
Vendor commitments
Inventory allocation
Operational feasibility
Acceptance of such cancellation requests shall be solely at the discretion of Rihana Natural Beauty Parlour, and we reserve the right to approve or decline any request.
5. Beauty Services
Once a beauty service has been fully or substantially performed, it is generally non-refundable.
Requests relating to appointment cancellations, rescheduling, or exceptional circumstances may be considered at our discretion.
6. Physical Products
Products that have already been dispatched may not be eligible for cancellation.
If a cancellation request is received after dispatch, it may be treated in accordance with our Shipping & Delivery Policy and any applicable return process.
7. Orders Without a Published Refund Policy
If a specific product, service, package, or booking does not include an explicit cancellation or refund policy, customers must contact Rihana Natural Beauty Parlour for assistance.
Such requests will be reviewed individually, taking into account the nature of the purchase and the circumstances involved.
The final decision regarding cancellation, refund, exchange, replacement, or credit shall rest solely with the business.
8. Refund Eligibility
Refunds may be considered in situations such as:
Approved cancellation requests
Duplicate payments
Failed payment transactions resulting in multiple charges
Orders cancelled before processing (where applicable)
Products that cannot be delivered
Products cancelled due to operational reasons
Eligible damaged or lost shipments
Any other situation approved by the business
Refund eligibility shall always remain subject to this Policy and any product-specific conditions.
9. Refund Method
Approved refunds are generally processed using the same payment method originally used to place the order.
However, in certain situations, including but not limited to:
Technical limitations
Banking restrictions
Closed or inactive accounts
Payment gateway limitations
Failed refund attempts
Regulatory requirements
we may request additional bank account or UPI details from the customer in order to process the refund.
Customers are responsible for providing accurate refund information where requested.
10. Refund Processing Time
Once a refund has been approved, we will initiate the refund as soon as reasonably practicable.
The time taken for the refunded amount to appear in the customer's account depends on the payment gateway, bank, card issuer, or financial institution, and may vary.
11. Non-Refundable Items
Unless otherwise stated or required by applicable law, the following may not be eligible for refund:
Services already completed
Gift vouchers already redeemed
Expired memberships or packages
Promotional or complimentary items
Digital products already accessed
Products damaged due to customer misuse
Items specifically marked as non-refundable
12. Customer Cooperation
Customers may be requested to provide information or documents necessary to process a cancellation or refund request, including:
Order number
Payment reference
Invoice
Photographs (where applicable)
Bank account or UPI details (if required)
Any additional information reasonably necessary for verification
Failure to provide the requested information may delay or prevent processing of the request.
13. Right to Decline Requests
We reserve the right to refuse any cancellation, refund, exchange, or return request where:
The request does not comply with this Policy.
The applicable cancellation period has expired.
The service has already been provided.
Fraudulent, abusive, or suspicious activity is suspected.
Required information has not been provided.
The request is otherwise not eligible under applicable terms.
14. Policy Updates
We may update or modify this Refund & Cancellation Policy from time to time.
The revised version will become effective upon publication on our website unless otherwise stated.
15. Contact Us
For cancellation or refund requests, please contact:
Rihana Natural Beauty Parlour
180, Veda House
Rajiv Nagar, Sathguru Enclave
Gali No. 3
Gurugram, Haryana – 122001
India