1. Introduction
This Shipping & Delivery Policy explains how Rihana Natural Beauty Parlour ("we", "our", "us") processes, ships, and delivers products purchased through our website.
This Policy should be read together with our Terms & Conditions and Refund & Cancellation Policy.
2. Scope
This policy applies to:
Beauty products
Cosmetics
Skincare products
Haircare products
Beauty accessories
Gift hampers
Gift vouchers (where applicable)
Any other physical products sold through our website
For beauty services, appointments, memberships, and training programs, no physical shipping is involved unless otherwise specified.
3. Order Confirmation
After placing an order, you will receive an order confirmation via email, SMS, WhatsApp, or other available communication channels.
Orders are processed only after successful payment confirmation unless Cash on Delivery (if offered) is selected.
4. Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.
Processing times may increase during:
Festival seasons
Promotional sales
High order volumes
Inventory verification
Public holidays
Unforeseen operational circumstances
5. Delivery Partners
We use trusted third-party courier and logistics providers to deliver orders.
The delivery partner may vary depending on:
Delivery location
Product type
Availability
Courier serviceability
Delivery speed
Operational requirements
We reserve the right to choose the most suitable delivery partner and shipping route for every order.
6. Delivery Timeline
Estimated delivery times depend on the destination and courier partner.
While we strive to dispatch and deliver orders as quickly as possible, delivery timelines are estimates only and are not guaranteed.
Actual delivery may vary due to operational or external factors.
7. Delivery Delays
Although we make every reasonable effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
Adverse weather conditions
Natural disasters
Floods or storms
Public holidays
Government restrictions
Curfews or lockdowns
Political disturbances
Road closures
Transportation disruptions
Courier operational delays
Remote or difficult-to-access locations
Incorrect or incomplete delivery addresses
Customer unavailability
Technical issues
High shipping volumes
Other unforeseen events
In such situations, we will make reasonable efforts to ensure your order is delivered as soon as practically possible.
Delivery delays alone shall not automatically entitle the customer to compensation unless required under applicable law.
8. Delivery Attempts
Our delivery partners may make one or more delivery attempts depending on their policies.
If delivery cannot be completed because:
The recipient is unavailable,
The delivery address is incorrect or incomplete,
The customer cannot be contacted,
Access to the premises is denied, or
The package is repeatedly undeliverable,
the shipment may be returned to us or cancelled by the courier.
Additional shipping charges may apply for re-dispatch, where applicable.
9. Undeliverable Orders
Orders may be cancelled or returned if:
The delivery address is outside the courier's serviceable area.
The courier partner refuses service to the location.
Delivery is considered unsafe.
Government restrictions prevent delivery.
The package is lost in transit.
The package is severely damaged during transportation.
The product becomes unavailable before dispatch.
Delivery cannot be completed after reasonable attempts.
In such cases, refunds (if applicable) shall be processed in accordance with our Refund & Cancellation Policy.
10. Damaged Packages
If your package appears to be damaged upon delivery, we recommend that you:
Inspect the package before accepting it.
Take photographs of the damaged package and product.
Notify us as soon as reasonably possible after delivery.
Retain the original packaging until the matter is resolved.
Claims may be subject to verification with the courier partner.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for delays or failed deliveries resulting from:
Incorrect address
Wrong PIN code
Incorrect mobile number
Incorrect recipient information
Incomplete address details
Any additional shipping charges arising from incorrect information may be the customer's responsibility.
12. Risk of Loss
Ownership and risk in the products generally pass to the customer upon successful delivery to the shipping address or as otherwise provided under applicable law.
13. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer:
Free shipping
Promotional shipping offers
Location-based shipping charges
Weight-based shipping charges
These may change without prior notice.
14. International Shipping
International shipping may be offered for selected products and destinations.
Customers are responsible for complying with applicable import laws, customs regulations, duties, taxes, and other charges imposed by the destination country unless expressly stated otherwise.
15. Force Majeure
We shall not be liable for delays or inability to deliver caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Weather conditions
Fire
Pandemic
Government actions
Civil unrest
Internet or communication failures
Transportation disruptions
Labour disputes
Any other force majeure event
16. Refunds
If an order is cancelled, returned, lost, or cannot be delivered for eligible reasons, any applicable refund will be processed strictly in accordance with our Refund & Cancellation Policy.
17. Changes to This Policy
We reserve the right to modify this Shipping & Delivery Policy at any time.
Any changes will become effective immediately upon publication on our website unless otherwise stated.
18. Contact Us
For questions regarding shipping or delivery, please contact:
Rihana Natural Beauty Parlour
180, Veda House
Rajiv Nagar, Sathguru Enclave
Gali No. 3
Gurugram, Haryana – 122001
India